Family Shelter Client and Program Manager, at Canadian Centre for Men and Families

Family Shelter Client and Program Manager, at Canadian Centre for Men and Families


The Canadian Centre for Men and Families is a mental health and social service charitable agency that works to fill critical gaps in men’s services to reduce male suicide, empower fathers undergoing separation and divorce, and help boys and men heal from trauma. We support, empower and advocate for men before, during and after a crisis, in a safe, open, inclusive and supportive environment.

Since 2014, the agency has opened and operated Centres in Toronto, Ottawa, London and Calgary. The agency is in the process of setting up Toronto’s first Family Shelter for Men and Children who have experienced family violence. This facility is also the Toronto location for a variety of additional publicly available support programs.

The Family Shelter Client and Program Manager will be responsible for client intake, case management and facility operations at the new Family Shelter for Men and Children, as well as the management of programs and services operated out of the space. It is a challenging role that demands patience, diplomacy and hard work, as well as attention to detail and an ability to multitask. The individual will work as a team leader to create and maintain a safe, respectful, welcoming and supportive space for men and families.

The Family Shelter Client and Program Manager will report to the agency’s National Executive Director.

Application Deadline: May 21, 2021.

Term: Expected start June 1, 2021.

Status: Part-time (20 hours/week), with possibility of expansion to full-time status

Remuneration: $2,400/month

Location: Canadian Centre for Men and Families, 26 Mansur Terrace, Toronto, Ontario, M3J 3R1

How to Apply: Email a cover letter and resume as a PDF attachment, to CCMF National Executive Director Justin Trottier at Please use the subject line “Family Shelter Manager.”


About the Canadian Centre for Men and Families

The Canadian Centre for Men and Families is a unique mental health and social service facility serving as a hub of programs for boys, men, fathers and their families. Our Vision focuses on three critical areas:

  1. Reduce suicide among men at high-risk through effective intervention programs.
  2. Empower fathers undergoing separation or divorce through legal clinics and fathering groups that strengthen the father-child relationship, while working to promote positive social attitudes towards fatherhood.
  3. Support men who are experiencing domestic abuse while working with other agencies to improve services.



Client Services

  1. Supervise personnel with responsibility for client case management, including intake and assessment, program registrations and referrals to third party resources.
  2. Identify crisis situations and assist in the completion of suicide risk assessments.
  3. Conduct critical incident management, including investigation, debriefing and reporting. Support and lead shelter staff in managing crises and high-risk situations.
  4. Assist with and/or resolve client complaints/issues.

Program Operations, Delivery and Evaluation

  1. Recruit, train and supervise facility personnel, including placement students, volunteers, and staff.
  2. Support the development and enhancement of new and existing programs. 
  3. Supervise program operations and staff performance.
  4. Responsible for keeping group programs at capacity.
  5. Responsible to liaise between clients, counsellors and program facilitators. 
  6. Responsible for developing and implementing evaluation systems to ensure that program service delivery goals are met.

The Facility

  1. Oversee the use of the facility, monitoring the overall physical and emotional safety of the space.
  2. Responsible for overall day to day operations of the facility.
  3. Ensure that files and shift records are properly maintained through regular review.


  • Post-secondary education in a discipline pertinent to this work, or an equivalent combination of education and experience.
  • Minimum two years relevant experience in clinical psychotherapy, psychology, social work, or equivalent. 
  • Trauma informed training.
  • Professional registration in one of the following Colleges is an asset: 
    • College of Nurses of Ontario
    • College of Occupational Therapists of Ontario
    • College of Physicians and Surgeons of Ontario
    • College of Psychologists of Ontario
    • College of Registered Psychotherapists of Ontario
    • Ontario College of Social Workers and Social Service Workers
  • Ability to provide supervision for Registered Psychotherapy (Qualifying) Placement Students is an asset. For more information see “Clinical Supervisor Criteria” at and visit 
  • Shelter experience is an asset, including knowledge of the Toronto Shelter Standards, Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), Personal Health Information Protection Act (PHIPA)
  • Required to provide a valid and satisfactory Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the past 6 months.
  • Valid certificates in Standard First Aid and CPR.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to manage, negotiate and achieve consensus amongst stakeholders.
  • Skills in conflict resolution and emergency situations, alternate dispute resolution techniques and problem-solving.


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